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Office of Management and Budget (OMB) Logo Division of Facilities Management

Emergency Incident Procedures

Life-Threatening Emergency

(Fire, bomb threat, suspicious package, active shooter, etc.)
  • Call 911 immediately.
  • Evacuate the building, if possible.
  • Emergency responders will manage the incident.

Building-Related Emergency

(Water leak, property damage, no heat or A/C, etc.)

Normal Working Hours (Monday through Friday, 8:00 a.m. to 4:30 p.m.)

  • Call Division of Facilities Management (DFM) at:
    • New Castle County (302) 577-8190
    • Kent County (302) 739-4611
    • Sussex County (302) 856-5817
    Report emergency, floor number, location
  • DFM will contact Capitol Police, if necessary, at (302) 744-4380

Weekends/After Hours/Holidays

  • Call State Police (SP) Communications at (302) 659-2341. If in the Carvel State Office Building, please call the security guard at (302) 272-0408 who will contact SP Communications, if necessary.
  • SP Communications will contact DFM on-call maintenance personnel for immediate dispatch to the building.
  • DFM on-call maintenance person will call DFM County Superintendent.
  • Superintendent will contact DFM Director or Deputy Director.
  • If duration of the event will disrupt normal operations of business for building tenants, the DFM Director or Deputy Director will notify the OMB Director.
    • County Superintendent will notify point of contacts in the building after assessment of emergency/incident.

Assessment/Resolution

  • DFM on-call maintenance personnel will be dispatched to building to assess damage/safety/security risk.
    • If emergency has minimal damage and is not a safety/security concern, issue will be handled during normal course of business.
  • DFM County Superintendent and DFM Director/Deputy Director will be notified to organize and prioritize response.
  • Vendor(s) will be contacted if needed to contain the emergency for safety and security reasons.
  • DFM’s on-call staff member will take photos of the damage and record time of incident and actions taken.
  • Insurance Coverage Office will be notified by DFM Director/Deputy Director as soon as possible.
  • Purchase order(s) for all costs associated with the incident will be set up the first working day afterward.